No, but close to. I am located in Canada so on my time zone ( Eastern standard time ) I offer support 7 days a week from 8:00AM to 11:00PM. Obviously support will not be available while on vacation, sick or away travelling.
Your product should have been installed in your NinjaTrader 7/bin/custom directory. If not you can reinstall the software paying attention to the directory option prompt from the installation package. Browse to your NinjaTrader 7/bin/custom folder from the root Documents folder for your target directory.
First remove your actual version. From NinjaTrader File --> Utilities --> Remove NinjaScript Assembly. Delete also your product from the following folder : My Documents\NinjaTrader 7\bin\Custom. Finally from Windows Control Panel. Remove program (if your product is there...)
If you have downloaded a free trial you do not have to reinstall the product again. If you did not download the free trial version just download the software as a free trial. In both cases I will need your MachineID to set up your license. From NinjaTrader --> help --> 3rd party licensing. As vendor name put: CoderForTraders. Enter a user defined ID that will be only you (an identifying suffix to append to your MachineID). Please provide us with the newly generated MachineID after you press the submit button.