FAQ

Customer Support

Do you offer 24/7 support ?
No, but close to. I am located in Canada so on my time zone ( Eastern standard time ) I offer support 7 days a week from 8:00AM to 11:00PM. Obviously support will not be available while on vacation, sick or away travelling.
Do you offer help on installing your products ?
Yes but we also offer an installation video on this site.
How come I can't find my product after installation ?
Your product should have been installed in your NinjaTrader 7/bin/custom directory. If not you can reinstall the software paying attention to the directory option prompt from the installation package. Browse to your NinjaTrader 7/bin/custom folder from the root Documents folder for your target directory.
How do I install my free trial software ?
Three easy steps : click on the download link or button from this web site. Follow instructions. After installation completes : From Ninja Trader File --> Utilities --> Import NinjaScript.
How do I download upgrades ?
First remove your actual version. From NinjaTrader File --> Utilities --> Remove NinjaScript Assembly. Delete also your product from the following folder : My Documents\NinjaTrader 7\bin\Custom. Finally from Windows Control Panel. Remove program (if your product is there...)
If I buy a license how do I install my product ?
If you have downloaded a free trial you do not have to reinstall the product again. If you did not download the free trial version just download the software as a free trial. In both cases I will need your MachineID to set up your license. From NinjaTrader --> help --> 3rd party licensing. As vendor name put: CoderForTraders. Enter a user defined ID that will be only you (an identifying suffix to append to your MachineID). Please provide us with the newly generated MachineID after you press the submit button.
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